Substitution Policy

At Forest of Flowers, we are committed to delivering your arrangements in a timely fashion while maintaining the highest quality standards in both beauty and freshness.

The arrangements depicted on our website represent the overall colour schemes and styles that of each arrangement. Due to increased pressures on the supply chain during the pandemic, it is sometimes necessary to make substitutions of equal or greater value to the flowers and/or the container to ensure you receive the highest quality product. If the flowers you have requested are not available we may make a substitution of equal or greater value while making every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, theme and colour combinations. So although the actual arrangement may not precisely match the photo, its temperament will. For plants and orchids, similar plants and various containers may be substituted for equal or greater value. If a suitable substitution cannot be made, we will contact you by phone or email to determine how you would like to proceed.

The Reason Availability is Changing 

This is an industry wide problem affecting all florists.

COVID-19: the floral industry is booming in terms of demand for flowers due to everyone being at home and wanting to connect, but worldwide demand is much higher than current supply.

Weather: Many growers in South America are experiencing very poor weather for growing flowers. Also, in North America, there has not been enough sunlight for local growers to keep up with demand.

Lack of freight options: Due to the lack of passenger planes, Floral Wholesalers have not been able to import product as easily and shipping costs are 2-3 times higher than past years.